Cannot save attachments of encrypted Outlook Mails via Add-in

Thanks for reaching out today, stephanmo.

Does this only happen with attachments of encrypted emails and does the add-in work well otherwise?

Do you see the same behavior when trying this from a different browser/private browsing window?

Let me know and we'll go from there.

Hey stephanmo, sorry to jump in here, but could you send us a couple of screenshots of the steps you take along with the screen you get stuck on so that we can have a visual too? 

Hi Walter, here are some visuals,

First screenshot shows mail with active dropbox addin -> Here I click on "Speichern (save)"

Second screenshot shows what happens immediately after I clicked the save button.

Third and fourth screenshot shows network traffic -> check_job_status says "in progress"

Hey stephanmo, sorry for the tardy response; are you still having issues with this?

In case you do, would it be OK if we reached out via email to have a further look internally?