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Forum Discussion

Martie's avatar
Martie
Explorer | Level 4
7 months ago
Solved

"Can't open file" error for the Microsoft Excel files on my iPad.

I cannot open Excel files on my iPad for the last few weeks. I get the error message: "Can't open file. Sorry, something went wrong and [document] can't open. The error doesn't happen on my iPhone or...
Error Messages
Microsoft Office
Mobile
  • Nancy's avatar
    Nancy
    6 months ago

    Thanks for confirming! Next thing I’d like you to do is open the Microsoft Excel app on your iPad and follow these steps: 

    1. Navigate to Excel app

    2. Tap account icon in top left corner

    3. Tap 'Storage Accounts'

    4. Add Dropbox account.

    Please also make sure that there’s no more than one Dropbox account listed there.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi Martie, thanks for bringing this to our attention.

Just for confirmation, as you mentioned you updated them to the latest version for your device, what version of the Dropbox mobile app and iOS are you running?

Could you try marking the files as available offline to see if this helps when opening the Excel files?

This will help me to assist further!

  • Martie's avatar
    Martie
    Explorer | Level 4
    7 months ago

    OK, I marked files as available offline, but again, I can’t open them. It's also an intermittent problem, and I can’t figure out why I can sometimes open them and sometimes not.

    iOS version 18.5

    Dropbox version 426.6

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Thanks for the update here, Martie.

      Are you getting the error above when you simply open the files to preview them in the Dropbox app? Or when trying to open them in the Excel app to edit them?

      What is the size of the files giving you this error?

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