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"Can't open file" error for the Microsoft Excel files on my iPad.
I cannot open Excel files on my iPad for the last few weeks. I get the error message: "Can't open file. Sorry, something went wrong and [document] can't open. The error doesn't happen on my iPhone or...
Thanks for confirming! Next thing I’d like you to do is open the Microsoft Excel app on your iPad and follow these steps:
1. Navigate to Excel app
2. Tap account icon in top left corner
3. Tap 'Storage Accounts'
4. Add Dropbox account.
Please also make sure that there’s no more than one Dropbox account listed there.
I have now uninstalled and reinstalled the Dropbox app, and my files open perfectly. I just have no idea if the problem will strike again.
One thing that did change, however, is that before I uninstalled/reinstalled the app, while my files were opening, a dialog box would open and close on its own. Not the ‘Allow’ dialog box, but one that asked me to log in. Before I could do so, the box would disappear on its own. Perhaps this was part of the problem? Now, the box doesn’t appear anymore.
Theresa
Community Manager
Community ManagerHi Martie and welcome to the Dropbox Community! It's great to have you here. Thanks for getting back to us to let us know your issue has been resolved. It's people like you who keep the Community spinning each day 😼.
By the way, I'm Theresa - you will see me here on the Community getting involved in threads and starting conversations 👩💻 . I'm curious - what would be your favourite Dropbox feature?
Looking forward to hearing from you,
T😺( Dropbox Community Manager)
