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Forum Discussion

Martie's avatar
Martie
Explorer | Level 4
7 months ago
Solved

"Can't open file" error for the Microsoft Excel files on my iPad.

I cannot open Excel files on my iPad for the last few weeks. I get the error message: "Can't open file. Sorry, something went wrong and [document] can't open. The error doesn't happen on my iPhone or...
Error Messages
Microsoft Office
Mobile
  • Nancy's avatar
    Nancy
    6 months ago

    Thanks for confirming! Next thing I’d like you to do is open the Microsoft Excel app on your iPad and follow these steps: 

    1. Navigate to Excel app

    2. Tap account icon in top left corner

    3. Tap 'Storage Accounts'

    4. Add Dropbox account.

    Please also make sure that there’s no more than one Dropbox account listed there.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

If you save one of the Excel files you can’t currently open to your iPad, are you having any issues opening it then? Or are you able to access it, just like you can on your Files app?

Martie's avatar
Martie
Explorer | Level 4
6 months ago

Yes, I can open the file if I saved it to my iPad.

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