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Forum Discussion

Martie's avatar
Martie
Explorer | Level 4
7 months ago
Solved

"Can't open file" error for the Microsoft Excel files on my iPad.

I cannot open Excel files on my iPad for the last few weeks. I get the error message: "Can't open file. Sorry, something went wrong and [document] can't open. The error doesn't happen on my iPhone or...
Error Messages
Microsoft Office
Mobile
  • Nancy's avatar
    Nancy
    6 months ago

    Thanks for confirming! Next thing I’d like you to do is open the Microsoft Excel app on your iPad and follow these steps: 

    1. Navigate to Excel app

    2. Tap account icon in top left corner

    3. Tap 'Storage Accounts'

    4. Add Dropbox account.

    Please also make sure that there’s no more than one Dropbox account listed there.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Perfect! Are you still unable to open your Excel files now?

Martie's avatar
Martie
Explorer | Level 4
6 months ago

My files are opening! The problem has been intermittent, though, so I’m not 100% sure the problem is solved. Shall I mark the above as the solution, until (if) the problem crops up again? I’m cautiously optimistic ...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    You can definitely accept the solution that worked for you, Martie! If the issue comes back, we can revoke it then.

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