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Solved
Can't open select Google docs or sheets
Hello,
I've been using Dropbox Business integrated with Google Workspaces for over a year. While the integration between Google and Dropbox can be glitchy, my team appreciates the ability to st...
- Hi all - thanks for your reports and patience while we were investigating this.
As our status page reports, this should be resolved now.
Let us know if you're still noticing any errors!
Hi Walter,
Thanks for your input. I can confirm that the issue persists in other browsers (Chrome & Safari).
I am hesitant to disconnect and reconnect the Google integration. Can you guarantee that this will not create any problems with all of the Google files saved in our Dropbox account?
Also, after additional urging, Dropbox support is now investigating the issue further to try to solve it on the backend. If I receive any more information, I'll share it here for others experiencing the same problem.
Maggie
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for your update, Maggie.
Instead of disconnecting the integration, you could try copying the file and then try to preview the copy.
Let me know if this helped sustainingfarmers
Instead of disconnecting the integration, you could try copying the file and then try to preview the copy.
Let me know if this helped sustainingfarmers
I am having this same issue. I can't open several Google Sheets, but others open with no issue. I've cleared cache, app data and tried on both incognito window and an alternate browser. I also tried turning off all browser extension, no luck.
Please advise, these are important docs!
- WalterHi CW11 - sorry to hear you're also having issues with this.
Did you have the chance to try my suggestion, namely copying the file that's giving you the error and try to open the copy?
Also, would it be OK if I reach out via email to have a further look internally?Copying seems to have worked! I don't know how I missed that part of your advice. Thanks
I tried making a copy of one of the broken files and then opening it in Preview.
No luck. I still receive the same error message.
Ah, I just tried the copy method on my desktop, and it worked there. Thank you!
It's a relief to have this workaround to recover these broken files, but do you have any idea why they're suddenly breaking?
I hope that Dropbox continues to resolve the issue so that Google files in Dropbox don't continue to break.
