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sustainingfarmers's avatar
sustainingfarmers
Helpful | Level 7
4 years ago
Solved

Can't open select Google docs or sheets

Hello,   I've been using Dropbox Business integrated with Google Workspaces for over a year. While the integration between Google and Dropbox can be glitchy, my team appreciates the ability to st...
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  • Walter's avatar
    Walter
    4 years ago
    Hi all - thanks for your reports and patience while we were investigating this.

    As our status page reports, this should be resolved now. 

    Let us know if you're still noticing any errors!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for your update, Maggie.

Instead of disconnecting the integration, you could try copying the file and then try to preview the copy.

Let me know if this helped sustainingfarmers
CW11's avatar
CW11
Helpful | Level 6
4 years ago

I am having this same issue. I can't open several Google Sheets, but others open with no issue. I've cleared cache, app data and tried on both incognito window and an alternate browser. I also tried turning off all browser extension, no luck. 

Please advise, these are important docs!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi CW11 - sorry to hear you're also having issues with this.

    Did you have the chance to try my suggestion, namely copying the file that's giving you the error and try to open the copy?

    Also, would it be OK if I reach out via email to have a further look internally? 
    • CW11's avatar
      CW11
      Helpful | Level 6
      4 years ago

      Copying seems to have worked! I don't know how I missed that part of your advice. Thanks

      • PatriciaBB's avatar
        PatriciaBB
        Helpful | Level 5
        4 years ago

        I copied the Google Spreadsheet file and downloaded it.  The new copy did open.  What is the answer to avoid losing documents and spending time trying to access the file?  I was locked out for more than 8 hours.

         

        Should we only use excel to avoid being frustrated?

         

        Please advise.

    • AGallo's avatar
      AGallo
      Helpful | Level 5
      4 years ago

      I was experiencing this issue today. The "copy" file option seems to have worked for me.

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