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Connection with Epson Printer just randomly stopped
Hi All,
Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;
I have already carried out the follow trouble shooting;
* Network and internet all working fine
* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.
* Have logged into Epson Connect Web page and "edited" cloud connections.
* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.
So annoying that something is working fine and then it just drops out !!!!!
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
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8th Day and i supose we are not going to get any compensation for it, even if Dropbox fixes their issue.
My subscription is ending soon so i will probably won't renew my subscription, anyway its the same price with other competitors.As per post below, problem has been resolved.
It seems that Epson fixed the issue on their end:
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
Thank you for using our products regularly.
We apologize for any inconvenience caused to our users.
An issue occurred that made Dropbox unavailable during the following times.- From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
- Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
- Yes SOLVED.
So it appears from piercosta message that the issue was from Epson.
I wonder if we will ever know ? Yes - I tried scanning dropbox and it is working again - No changes required on my end for service to work.... So it was epson afterall
My worst fear - integration with Epson resolved, but still not working with Brother.
BenDBXCommunity Manager
Hi Everybody,
Thanks for bearing with us while we investigate. As some of you have noted, Epson has restored functionality for their Scan to Dropbox function. Please let me know if anyone scanning with Epson products is still experiencing issues and I will pass that onto the appropriate team.
We are still actively looking into the service outage on our end. I don't have any specifics to share at this time, but I will provide an update here when I know more.
Thanks,
Ben
Thanks for the Epson connectivity fix! Working fine now!
Thank you for whatever Epson did. My scan to Dropbox now works perfectly again.
We have successfully used Epson Scan to Cloud to Dropbox folders for 2 years with 3 Epson printers. No more. I read and tried all the "fixes" with no long-term success. The best solution for me so far is to create a new folder in Dropbox and a new scan-to-cloud operation in Epson Connect, then set it up on each printer individually. It functions 50% of the time. Upon failure, I got an email from Epson: "Your scan data was received but not transferred to Dropbox."
CAUSE:
An error occurred during communication between Epson Connect and Dropbox.SOLUTION:
Try your scan again later. If it still fails, contact Dropbox support or Epson.I contacted both: Epson is a bot with the exact same response. Dropbox started with a bot but then got a real person. The answer: This is from an outside app that we have no control over. NOT SOLVE
