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DimitriR's avatar
DimitriR
Helpful | Level 6
3 months ago
Solved

Cookie preferences icon blocking functionality in Excel for the web spreadsheets

A cookie preferences  icon recently appeared in the bottom left hand corner of excel for web sheets when accessed through dropbox. despite choosing and saving cookie preferences the cookie doesnt go away, and blocks the ability to toggle left through excel sheet tabs .

Is there a way to remove this cookie icon?

Third Party Integrations
Web
  • DimitriR's avatar
    DimitriR
    3 months ago

    Hannah 
    I  was able to resolve and remove the cookie by changing browser setting in Chrome  privacy and security > third party cookies > & switching on send do not track request.

17 Replies

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  • ducsue's avatar
    ducsue
    Explorer | Level 3
    3 months ago

    Yes, Remove this cookie icon. It is blocking the left arrow on the online excel app possible other excel app as well.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for the update on this, Dimitri, I'm glad you were able to resolve it!

    If you come across any other issues, please don't hesitate to let us know.

    Have a great day!

  • DimitriR's avatar
    DimitriR
    Helpful | Level 6
    3 months ago

    Hannah 
    I  was able to resolve and remove the cookie by changing browser setting in Chrome  privacy and security > third party cookies > & switching on send do not track request.

  • DimitriR's avatar
    DimitriR
    Helpful | Level 6
    3 months ago

    The cookie icon displays in MS Edge browser and Chrome

  • DimitriR's avatar
    DimitriR
    Helpful | Level 6
    3 months ago

    I guess it could be coming from excel for web, but when we click on the cookie icon it brings up Dropbox cookie settings?

    When preferences are selected and saved the cookie remains blocking the left < that allows users to toggle to the left tabs of the spreadsheets. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey DimitriR, thanks for your post.

    I think this icon is probably coming from Office for the web, but can you open another browser and sign in to your Dropbox account from there, to see if you get the same behavior?

    Let me know what you find.

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