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persprof's avatar
persprof
Explorer | Level 4
2 years ago

Dropbox changing settings and files created in Word.

When I save or put Word files in Dropbox, when I go back to work on them, I am getting the message that they are Read Only, even though that's not my setting in Word.  I then can't save the work that...
Microsoft Office
persprof's avatar
persprof
Explorer | Level 4
2 years ago

I don't go to Recents in Dropbox, but I do go to the folder for a document and double-click to open it from there. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey S-Etherea, sorry to see you're having this issue. 

 

Have you reached out to Microsoft about this at all?

  • S-Etherea's avatar
    S-Etherea
    Explorer | Level 4
    2 years ago

    No I haven't because I can open the files if I save it to my device or in the Microsoft Onedrive, I just have this issue when the file is in Dropbox. And since uninstalling and reinstalling yesterday, I can't even open word files from Dropbox because I get a message that I need to update Dropbox. I note another person just posted this same issue in the forum.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi S-Etherea, can you clarify the OS your device uses, and make sure both the Dropbox app, and Microsoft are up-to-date there?

     

    Can you also attach here, some screenshots of the error message you get when trying to preview your files using the Dropbox app? 

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