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persprof's avatar
persprof
Explorer | Level 4
2 years ago

Dropbox changing settings and files created in Word.

When I save or put Word files in Dropbox, when I go back to work on them, I am getting the message that they are Read Only, even though that's not my setting in Word.  I then can't save the work that I've just done.  In addition, sometimes Word files end up having their names changed to a long string of letters and digits, and I get the message that they are saved into a folder titled old.files--but no search reveals that file, nor can Word access the file once that has happened.  I'm losing my mind here!

Microsoft Office

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  • persprof's avatar
    persprof
    Explorer | Level 4
    2 years ago

    really sorry you're having the same problem, but appreciate you posting so I know I'm not along and losing my mind! 🙂

  • S-Etherea's avatar
    S-Etherea
    Explorer | Level 4
    2 years ago

    No I haven't because I can open the files if I save it to my device or in the Microsoft Onedrive, I just have this issue when the file is in Dropbox. And since uninstalling and reinstalling yesterday, I can't even open word files from Dropbox because I get a message that I need to update Dropbox. I note another person just posted this same issue in the forum.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi S-Etherea, can you clarify the OS your device uses, and make sure both the Dropbox app, and Microsoft are up-to-date there?

     

    Can you also attach here, some screenshots of the error message you get when trying to preview your files using the Dropbox app? 

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