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erikamarcwhitehead's avatar
erikamarcwhitehead
New member | Level 2
1 month ago

When using the Litify integration the document is marked as sent but the user doesn't receive it.

I am not receiving any error message with the dropboxsign litify integration, but when I try and send through litify the paperwork for signature is being marked in litify as sent without anything being received by the signer.

I tried to send through the dropboxsign account and it worked- is anyone having issues with their salesforce/litify integration? 

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    1 month ago
    erikamarcwhitehead wrote:

    ... when I try and send through litify the paperwork for signature is being marked in litify as sent without anything being received by the signer.

    I'm not familiar with Litify or how it relates to Salesforce or Dropbox, but Salesforce is no longer a supported integration with Dropbox. See this help article for more information.

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