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Forum Discussion
Solved
Desktop app online-only settings have changed on my Windows machine
How might Dropbox (225.4.4896 on Windows 11) have turned off its automatic system start up and set all its new files to be online-only?
Hi gherson, thanks for bringing this to our attention.
In general, it shouldn't be possible for this to happen automatically, unless there was some sort of update which erased the previous settings somehow.
Are you experiencing this each time you boot up your machine, or was this a one-time event?
This will help me to assist further!
4 Replies
- Jay
Dropbox Community Moderator
Hi gherson, thanks for bringing this to our attention.
In general, it shouldn't be possible for this to happen automatically, unless there was some sort of update which erased the previous settings somehow.
Are you experiencing this each time you boot up your machine, or was this a one-time event?
This will help me to assist further!
Hi Jay, thanks for quick reply and answering my question. I.e., I had a situation of unknown causality.
To answer your question, my issue of Dropbox not starting began recently, I believe. (Either while trialing your Microsoft and Google competitors or trying to get NoxPlayer to start).
Since my post, I'm noticing that every one of my Dropbox files, even from 2016, was set to online-only. How that happened is also unknown to me. I've never been low on disk space on my Dropbox'ed machines, and would have noted and remembered making that change to online-only in any case.
To fix, in File Explorer I right-clicked the blue Dropbox icon on the left then clicked Dropbox - make available offline. And that's taking effect quickly now, I can see in Sync.
- Jay
Thanks for the update, if this occurs in the future, please let us know!
- T_theresa_A
Community Manager
Hi there gherson and welcome back to the Dropbox Community - it’s always a pleasure to have you with us. Massive thanks for following up and sharing how you resolved your issue. It’s contributions like yours that really keep this place thriving, and no doubt, your post will be super helpful to others as well 😼.
I'm Theresa 👩💻, one of the Community Managers around here. You’ll often spot me diving into conversations or starting new topics across the forum.
Just curious.. do you have a favorite Dropbox feature? I’d love to know what you enjoy most!
Looking forward to your reply,
T😺 (Dropbox Community Manager)
