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Forum Discussion

MLondon's avatar
MLondon
Helpful | Level 5
8 years ago
Solved

Dropbox for iOS giving “No internet connection” error message

Hi, I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1 My iPad is connected to the internet and I have zero problems with other apps. However the Dropbox app tell me I...
Error Messages
Mobile
Third Party Integrations
  • tmhlee's avatar
    tmhlee
    8 years ago

    Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.

    But I'm sure the dropbox support staff will be able to help you out.

    Cheers, 

MLondon's avatar
MLondon
Helpful | Level 5
8 years ago

Hi tmhlee,

Yes, that did it!

So obvious... Duh...

Much appreciated 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey MLondon & tmhlee, I just wanted to thank you both for your contribution on our discussion here, I was so glad to see that you got this figured out on this conversation. Here’s a little something from us to kick-start your weekend ( 🍰 ➕ 🍰).

Happy :iphone: uploading & do let us know here of any additional thoughts or questions you may have in the future; our Forum wall is always open. Cheers! 

  • thompja1's avatar
    thompja1
    New member | Level 2
    7 years ago

    I am using an ipad without data. It is a wifi only ipad. How do I fix the problem with the internet error on this kind of device. 

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey thompja1, the issue described here was specific to iOS 11.4.1, however I’m wondering whether you’ve had a chance to install 12.2 on your iPad that’s the most Up-to-Date version. From there, we usually advise running our mobile version 140.2 as well. If it’s not too much trouble for you, I’d appreciate a screenshot (omitting personal info), so as to better determine what's happening; please include it in your next message if possible. 
       
      Any other detail on how this discrepancy has manifested itself would also be very helpful in determining the best next steps & thanks a lot for taking the time to clarify matters for me!
    • Cmessmore's avatar
      Cmessmore
      Helpful | Level 5
      7 years ago

      I am also having this problem with Wifi only connection.   I'm running iOS 13.2.2 and Dropbox Basic.   Very annoying.   I have to use the email to option that shows when I tap the Blue Dropbox icon in the list with email, etc.   I get the error when I try to "save to Dropbox".

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Cmessmore, thanks for the nudge! 
         
        • Could you clarify if you’re hitting this error message when you’re Saving to Dropbox from a specific app or you’ve seen that across apps? 
        • Could you include a screenshot (omitting personal info) in your next message for me showing me your view? 
        I look forward to hearing back from you!

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