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Kaminka's avatar
Kaminka
New member | Level 2
1 year ago
Solved

Dropbox for Office add-on-Office365 suddenly doesn't work with Dropbox

I've used dropbox for quite a while on my hp envy laptop, windows10, office365. Suddenly, every time I try to open an office document (word, excel, pp - all), I get the following msg:  "Excel/Word.....
desktop
Microsoft Office
windows
  • Megan's avatar
    Megan
    1 year ago

    Hey Kaminka, thanks for that!
    I'd also love to have a visual just to get a sense if this message is coming from Microsoft's end or our end. 
    Is your Dropbox app currently running, and if so would you mind clarifying the version that you're using?
    You should be able to locate it by hovering your mouse over the little Dropbox icon on your taskbar, next to your WiFi. 

Kaminka's avatar
Kaminka
New member | Level 2
1 year ago

Hi, 

just for the record, my dropbox is 212.4.5767.  Meanwhile, The 5th time I restarted the computer, the message appeared no more, and so far everything looks ok (24 hours), so - thanks. If it appears again, I'll contact. 

 

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