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AdrianN's avatar
AdrianN
Explorer | Level 4
4 years ago

Dropbox for Outlook is giving me a "failed to load request" error message

Hi, this app has stopped working. I get the error message "failed to load request". I have uninstalled and reinstalled the app but no change. I have been to Microsoft 365 help and they have shared my...
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey AdrianN, thanks for joining the Dropbox Community.

 

Since we don't really have a standalone app for Outlook, would mind giving a bit more info on the issue?

 

Which app are you using?

 

Do you see Outlook in your connected apps page in the Dropbox settings?

 

And where are you seeing this error message? If you can also send us a screenshot of the error, so we can have a visual, that would be awesome.

 

Thanks!

AdrianN's avatar
AdrianN
Explorer | Level 4
4 years ago

Hi Hanna, there is a Dropbox  "add in" for outlook.  If you have outlook and search for available add-ins (within outlook) it comes up with Dropbox among others.  this allows you to send an email with a link to the dropbox file or folder. the outlook add-in is then added to the ribbon.  it worked extremely well for a long time and then suddenly started ging me the error message.

 

yes, "dropbox for outlook" shows as an app in Dropbox settings.

 

Many thanks

Adrian

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