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AdrianN's avatar
AdrianN
Explorer | Level 4
4 years ago

Dropbox for Outlook is giving me a "failed to load request" error message

Hi, this app has stopped working. I get the error message "failed to load request". I have uninstalled and reinstalled the app but no change. I have been to Microsoft 365 help and they have shared my...
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey AdrianN, sorry to jump in here, but may we reach out via email to have a further look internally at this point?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for your cooperation AdrianN - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

    • Plackett44's avatar
      Plackett44
      Explorer | Level 4
      4 years ago

      I have been having issues with Dropbox plugin for Outlook via 365 for months. Same issue "Failed to load request". I believe I am part of an ongoing trouble ticket since I periodically get email updates that tell me the engineering team hasn't figured out the problem. I have to restart my browser and log back into Office365...it works for a file or two then stops working again. It's very frustrating.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey Plackett44, sorry to hear about this and thanks for joining the discussion here.

         

        May I ask for your ticket ID in order to look it up in our system?

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