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AdrianN's avatar
AdrianN
Explorer | Level 4
4 years ago

Dropbox for Outlook is giving me a "failed to load request" error message

Hi, this app has stopped working. I get the error message "failed to load request". I have uninstalled and reinstalled the app but no change. I have been to Microsoft 365 help and they have shared my...
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for your cooperation AdrianN - you've got :envelope: 

 

Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Plackett44's avatar
Plackett44
Explorer | Level 4
4 years ago

I have been having issues with Dropbox plugin for Outlook via 365 for months. Same issue "Failed to load request". I believe I am part of an ongoing trouble ticket since I periodically get email updates that tell me the engineering team hasn't figured out the problem. I have to restart my browser and log back into Office365...it works for a file or two then stops working again. It's very frustrating.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Plackett44, sorry to hear about this and thanks for joining the discussion here.

     

    May I ask for your ticket ID in order to look it up in our system?

  • Plackett44's avatar
    Plackett44
    Explorer | Level 4
    4 years ago

    I have never been given a ticket #. I get emails like this periodically. I first contacted support June 2, 2022.

     

    Aug 29, 2022, 3:15 PM PDT:

     
    The team has advised me that they need a bit more time to figure out the root cause of this Outlook issue. I'll make sure to let you know if there are any developments. 
     
    If you have any questions, please let me know.

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