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Forum Discussion
Dropbox for Outlook is giving me a "failed to load request" error message
Hi, this app has stopped working. I get the error message "failed to load request". I have uninstalled and reinstalled the app but no change. I have been to Microsoft 365 help and they have shared my...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi SteveSh, if you quit the Dropbox desktop application entirely, do you still receive the same error as before?
Yes, I do. I've removed it completely, rebooted, and re-installed just the add-in and still get the same.
- Megan
Hi SteveSh, if you get the same error even when Dropbox is closed, or removed from the device, then most likely it'd have to do with Microsoft, rather than Dropbox.
Does this happen if you move these files outside of your Dropbox folder too?
Hi Megan.
I was setting up a new computer with fresh install of Office 365. I added my account and the dropbox add-in. It connected right away when I signed in and was good to go. So, I went back to my laptop and completely removed Office and restarted (again). After re-installing Office and adding the connector back I received the same error message. It did not ask me to log back, which means it is pulling my info from somewhere (which may be the issue). I'll see if I can find where it might be getting that from. Thanks!
UPDATE: Not sure it will work for everyone, but I removed the Dropbox folder from under my user folders (c:\users). This had the same effect.
My solution was to change my password online (dropbox.com). This caused me to log back into the Dropbox app and it is now working. Hopefully this works for y'all!
