Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Adam B.28's avatar
Adam B.28
Helpful | Level 6
3 years ago
Solved

Dropbox Invoice - Login Loop

Hello!

 

I'm currently trying to login to Dropbox Invoice, and every time I'm taken to the "Try Dropbox Invoice" page, despite being properly logged in already, when hitting the button, I'm sent to a blank authorization page, then forwarded back to the "Try Dropbox Invoice" page every time.

 

I have cleared cache, logged out, removed all website data, logged back in, and still no luck.

 

I took a screen capture of what's happening. Can be viewed here: https://www.dropbox.com/s/iwphtzk948l4vpw/Screen%20Recording%202023-05-11%20at%2012.05.14%20PM.mov?dl=0 

 

Thank you!

Web
  • Adam B.28's avatar
    Adam B.28
    3 years ago

    Nancy Thanks for the response. Seems obvious enough now, but didn't try that prior.


    For whatever reason I'm able to login to Dropbox Invoice properly using Chrome. In the mean time this solution works until whatever is going on in Safari works itself out.

3 Replies

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Welcome back to the forum, Adam B.28! 

     

    Out of curiosity, are you experiencing the same behavior on multiple browsers or just your current one? 

     

    If you haven’t tried this, please also open an incognito window on your current browser and test this out. 

     

    Let me know how this goes.

  • Adam B.28's avatar
    Adam B.28
    Helpful | Level 6
    3 years ago

    Nancy Thanks for the response. Seems obvious enough now, but didn't try that prior.


    For whatever reason I'm able to login to Dropbox Invoice properly using Chrome. In the mean time this solution works until whatever is going on in Safari works itself out.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear that seems to work, Adam!

     

    What I can perhaps suggest is to clear the cache of your Safari browser, and check for any pending updates.

     

    You may also want to restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!