Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ben_galaxy's avatar
ben_galaxy
Explorer | Level 4
3 years ago
Solved

Dropbox keeps asking me to install Word even though it’s already installed.

All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Walter's avatar
    Walter
    3 years ago

    Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.

     

    Let us know if anyone is still having issues with this!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Patrais & Zekeriya, I hope you're doing well!

 

Just to note, I’ve merged your post to this thread as it is relevant to the topic and I wanted to keep a similar point of contact for this. 

Could you please try the troubleshooting steps mentioned throughout this thread, and keep me updated as to what happens next?

Let me know what you find - Thanks!

Patrais's avatar
Patrais
Explorer | Level 3
3 years ago

I have downloaded the Microsoft 365 app, and now Dropbox lets me open the documents through this app, not the others. It is ok, but now I cannot have an Excel and a Word open at the same time since the app is the same…

  • Patrais's avatar
    Patrais
    Explorer | Level 3
    3 years ago

    It worked, but not anymore… Again, Dropbox asks to download the Word app. I deleted it and downloaded again, but still asks for it and doesn’t go to Microsoft 365 anymore, just asks for an app which is already there.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!