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ben_galaxy's avatar
ben_galaxy
Explorer | Level 4
3 years ago
Solved

Dropbox keeps asking me to install Word even though it’s already installed.

All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Walter's avatar
    Walter
    3 years ago

    Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.

     

    Let us know if anyone is still having issues with this!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ben_galaxy, could you let me know the OS of your iPad, along with the Dropbox version that you have installed there? 

MarianneR's avatar
MarianneR
Explorer | Level 4
3 years ago

Not entirely resolved for me either...iOS on iPad is backlevel 15.1. I don't see  how to clear the cache but I did power off and back on several times.  I also had clicked on something to protect a file which I thought would make it such that I had to enter a password to see that file on a mobile device but it didn't do that, instead it locked the file on my mobile devices.  I also couldn't figure out how to un-do that, so I copied the contents of the file, pasted it into a new file, and deleted the old one.  As you've gathered by now, I need training / more dropbox skills but I'm a huge fan and will figure it out. (P.S. I have Dropbox Plus)

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