Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ben_galaxy's avatar
ben_galaxy
Explorer | Level 4
3 years ago
Solved

Dropbox keeps asking me to install Word even though it’s already installed.

All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Walter's avatar
    Walter
    3 years ago

    Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.

     

    Let us know if anyone is still having issues with this!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JohnKMcHenry, are you running the latest version of the Excel app? Have you tried uninstalling it, rebooting the device, and reinstalling it?

JohnKMcHenry's avatar
JohnKMcHenry
Explorer | Level 4
3 years ago

Hi Jay,

Thank you for the quick response, but that didn’t work.

As per your instructions

I removed all microsoft apps from my ipad, including OneDrive.

I then shutdown, powered back up and installed Excel only.

I then tried to open a few different Excel files in DB and it still want’s me to install Excel.

Dropbox ver 320.3

Excel      ver 2.71

Regards,

Karl

  • SandyWilson's avatar
    SandyWilson
    Explorer | Level 3
    3 years ago

    The Dropbox / Word problem has corrected itself on my iPad. For now at least.
    I wonder if Dropbox had done something to fix this?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!