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Retta's avatar
Retta
Explorer | Level 4
5 years ago
Solved

Dropbox not in files on iPad Pro

Deleted the Dropbox app on my iPad Pro. Reloaded the app. Can’t find it or add to files app on my iPad. Please help? Os 14.5 I believe anyway everything is updated. Hope someone knows how to fi...
Mobile
Third Party Integrations
  • Hannah's avatar
    Hannah
    5 years ago
    I see, thanks for the update on this!

    Can you try the steps in this article by Apple, to see if you can add the Dropbox app to your files app again?
Retta's avatar
Retta
Explorer | Level 4
5 years ago

Thank you, but I had to delete the app to correct something.  It removed it from the files app.   When I down loaded and reinstalled the Dropbox app.  It did not allow me this access again.  At 5he time I didn’t know doing this would remove it from the files app.   So the article confirms this.   I’m looking for something to correct this, thank you!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
I see, thanks for the update on this!

Can you try the steps in this article by Apple, to see if you can add the Dropbox app to your files app again?
  • Retta's avatar
    Retta
    Explorer | Level 4
    5 years ago

    Thanks for your help.  I finally was able to add Dropbox again.  Yeah!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Perfect! Happy to see that you were able to resolve this!

      If you have any more questions, make sure to give us a shout.

      Have a great weekend!
      • nikoneufeld's avatar
        nikoneufeld
        Explorer | Level 4
        5 years ago

        Hi,

        I have the same problem on a brand-new M1 iPad Pro. The Dropbox app does not appear in the “Locations” of the “Files” app. I have tried to reinstall Dropbox multiple times. No success. Dropbox as such works, but the Files integration is not working. It works for Google Drive. I.e. Google Drive appeared in the ‘Locations’ after I installed the App. 

         

        Any suggestions? I am on the latest release iPadOS 

         

        Thanks a lot

        Niko

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