Dropbox requiring google workspace to edit

Hey Todd, thanks for posting here today!

Have you followed the previous troubleshooting steps mentioned in the thread? Feel free to also have a look into this Help Center article. 

Also, my colleague's suggestion here, might do the trick for you. 

Keep me posted, and we'll take it from there!

As I said in my original post, I tried all the steps in this thread, including clearing the cache, which I have now done twice.

Your colleague's suggestion was to try running a browser with no extensions. Is it now Dropbox's position that users have to shut down all extensions to use Dropbox? That seems a little extreme. I have several extensions I use on a daily basis and do not wish to rework my entire workflow because of a bug in Dropbox. Despite this, I tried it. It did not work. 

The real problem is that when I get to the sign in page (see below), I press sign in, and then it loops back to the exact same page without letting me sign in. 

Wonder of wonders, I was able to go right into the Google doc when using a Windows computer, using Google Chrome, all extensions enabled. However, I get a permanent sign in loop when I try it on my Chromebook. I have been editing documents stored in Dropbox on my Chromebook for a year without issue. The Chrome browsers on the two devices are set up identically. 

How do I get this escalated to someone who can help?

Hi Todd, I hope you're doing well today! 

Would it be okay for me to reach out via email, in order to have a closer look into this?

Yes. Thanks

Hey Todd, I just sent you an email. I'll see you there.

Thanks!

Thanks for the pointer. I didn't want to disable DuckDuckGo completely, so I figured out that you can add exceptions for dropox.com and docs.google.com and it works fine. Figured I would add that here in case anyone else is having this issue.

Hi, we're having this issue as well.

So you're saying if you invite a contractor to your Business Account, the contractor has to have a paid Google Workspace account?

The contractor has a dropbox account connected to a personal google account which is how they work.

That completely prevents me from working with contractors in Dropbox...

Was there some other solution that was not posted here after all the direct email conversations with others?

Thanks.

Was this resolved? I have a colleague having this issue using a personal Google Account and a personal Dropbox account that has been given access to a business Dropbox account as a contractor. 

Megan Any insight on this? Thank you.

Hey guys, for anyone having this issue, can you let us know if you've tried the troubleshooting steps provided on the thread already and what the results were?