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MCAO1's avatar
MCAO1
New member | Level 2
3 years ago

Dropbox Sign - How can I change email of signers?

I sent a document, but they no longer have access to that email and want it sent to their new email; I can't see an option to update an email?   There are multiple signers on the document, and don't ...
Dropbox Sign
dommiz's avatar
dommiz
Explorer | Level 4
2 years ago

Update:

I followed your link, and it tells me to select 'duplicate' from the ellipsis menu. But there is no such option (see screenshot). 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dommiz, let's jump right into this! 

 

Have you tried following the same steps using an entirely different browser, by any chance? Just to see if this is a browser-related issue or not. 

 

Also, have you made sure you're connected into HelloSign platform and not Dropbox Sign through your Dropbox account? 

 

Let me know, and we'll take it from there!

  • Mary W.7's avatar
    Mary W.7
    Helpful | Level 5
    2 years ago

    Hi...I am having the same issue. What is HelloSign platform? I only access my Dropbox Signatures through my Dropbox account. I tried to go to HelloSign and log in but it just says, "it appears there is a Dropbox account for this email" and it logs me into Dropbox and I still can't do the editing as your article above suggests.

  • Mary W.7's avatar
    Mary W.7
    Helpful | Level 5
    2 years ago

    This article says you can "edit all aspects of a pending signature request after it’s been sent" by using the "edit and resend" in the dropdown on a pending signature request, but my dropdown only has Download, Preview, Send Reminder and Cancel Request. Why?


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