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MCAO1's avatar
MCAO1
New member | Level 2
3 years ago

Dropbox Sign - How can I change email of signers?

I sent a document, but they no longer have access to that email and want it sent to their new email; I can't see an option to update an email?   There are multiple signers on the document, and don't ...
Dropbox Sign
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dommiz, let's jump right into this! 

 

Have you tried following the same steps using an entirely different browser, by any chance? Just to see if this is a browser-related issue or not. 

 

Also, have you made sure you're connected into HelloSign platform and not Dropbox Sign through your Dropbox account? 

 

Let me know, and we'll take it from there!

Mary W.7's avatar
Mary W.7
Helpful | Level 5
2 years ago

Hi...I am having the same issue. What is HelloSign platform? I only access my Dropbox Signatures through my Dropbox account. I tried to go to HelloSign and log in but it just says, "it appears there is a Dropbox account for this email" and it logs me into Dropbox and I still can't do the editing as your article above suggests.

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