Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

mcnrodriguez's avatar
mcnrodriguez
Helpful | Level 5
3 years ago

DropBox Sign - Signers not receiving emails?

Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I d...
Dropbox Sign
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi mcnrodriguez, thanks for posting here! 

 

This Dropbox Sign and people not receiving the emails would need some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

 

Keep me posted, and we'll take it from there!

  • mcnrodriguez's avatar
    mcnrodriguez
    Helpful | Level 5
    3 years ago

    Yes, because I'm not sure what to do. I tried again today and no one has received anything. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi mcnrodriguez, I've sent you an email, please could you reply to it as soon as possible!

      • Kerry5000's avatar
        Kerry5000
        New member | Level 2
        3 years ago
        Hi, I am consistently having this same issue - I have sent and resent and checked their emails and they have checked their junk and still no documents. Please can you help asap
  • MRFishe's avatar
    MRFishe
    Explorer | Level 3
    2 years ago

    Same exact problem.  Sent to 2 people.  One received, one did not.  Did a re-send.  Still not receiving document.  eSignature says it's pending signature.

     

    • MRFishe's avatar
      MRFishe
      Explorer | Level 3
      2 years ago

      Yes.  I resent the following day.  He never received same.  I use his email address for regular email and he always gets the email.  Both he and I have confirmed the email address was entered correctly.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I see, thanks for the update, MRFishe.

         

        I would suggest reaching out to the Dropbox Sign team directly, to get a faster resolution.

         

        You can do so through this link.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!