Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

mcnrodriguez's avatar
mcnrodriguez
Helpful | Level 5
3 years ago

DropBox Sign - Signers not receiving emails?

Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I d...
Dropbox Sign
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi mcnrodriguez, thanks for posting here! 

 

This Dropbox Sign and people not receiving the emails would need some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

 

Keep me posted, and we'll take it from there!

mcnrodriguez's avatar
mcnrodriguez
Helpful | Level 5
3 years ago

Yes, because I'm not sure what to do. I tried again today and no one has received anything. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi mcnrodriguez, I've sent you an email, please could you reply to it as soon as possible!

    • Kerry5000's avatar
      Kerry5000
      New member | Level 2
      3 years ago
      Hi, I am consistently having this same issue - I have sent and resent and checked their emails and they have checked their junk and still no documents. Please can you help asap
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Kerry5000, thanks for bringing this to our attention! 

         

        I just created a ticket on my end for you. Reply back to me as soon as possible, and we'll take it from there!

         

        Thanks a bunch! 

    • Zoe117's avatar
      Zoe117
      New member | Level 2
      2 years ago

      Hey having a similar issue here, can anyone help?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Zoe117 - sorry to hear about this.

         

        Could you let us know if this happens  with a specific signer or all? 

         

        Have you asked them to check their email's junk/spam folder as well? 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!