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Forum Discussion

mcnrodriguez's avatar
mcnrodriguez
Helpful | Level 5
3 years ago

DropBox Sign - Signers not receiving emails?

Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I d...
Dropbox Sign
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey nicetriangle - thanks for bringing this to our attention.

 

Could you share your ticket ID so that we can look it up in our system as well? 

nicetriangle's avatar
nicetriangle
Helpful | Level 6
2 years ago

Thanks Walter but I've already spoken to your support people as much as I'd care to. They were of no help and kept insisting that the recipient's email servers were spam filtering the emails (they were not, I administer one of the servers in question). And still weeks later the CC email feature on Dropbox sign doesn't work at all.

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