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Aernout's avatar
Aernout
New member | Level 2
5 months ago
Solved

Dropbox's latest update leads to no access to Boxcryptor files. Can't copy or open them.

The latest update from June 30 leads to me unable to open or copy the files under the boxcryptor folder. How to rescue the files?
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Third Party Integrations
  • abneo's avatar
    abneo
    5 months ago

    Same issue here, Dropbox's new "Dropbox for Windows update" https://help.dropbox.com/installs/dropbox-for-windows  seems to be the culprit, wasted a whole day trying to access files encrypted with Boxcryptor Classic. After trial and error, created some workarounds:

    1. Copy the whole encrypted Boxcryptor directory out of dropbox directory, and open again in Boxcryptor from the new location. This way of course the directory will no more sync to dropbox
    2. Uninstall dropbox, then reinstall but during setup advanced settings choose "Opt out under Dropbox for Windows updates". Delete Boxcryptor directory and copy it from another backup taken before dropbox messed it up to the actual Boxcryptor directory
Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
5 months ago

Hi Idaho​,

Thanks for letting me know!

Can you try the following steps and let me know if this works:

  1. Quit Boxcryptor 
  2. Open Boxcryptor again → Settings › Locations → … › Unlink the Dropbox path.
  3. Add location → choose the same Dropbox folder → when the Link location dialog appears, hit Advanced settings → check Opt-out of Cloud Files → Link.
  4. Wait while Dropbox re-indexes; everything should now open normally because the files are stored locally, not as placeholders.

Let me know how you get on.

Idaho's avatar
Idaho
Explorer | Level 4
5 months ago

Thank you Neal​ for your support. I'm using Boxcryptor Classic. I've removed location, re-added it and nothing changed. Advanced options in Boxcryptor Classic, while mounting the drive are:

 

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