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Aernout's avatar
Aernout
New member | Level 2
5 months ago
Solved

Dropbox's latest update leads to no access to Boxcryptor files. Can't copy or open them.

The latest update from June 30 leads to me unable to open or copy the files under the boxcryptor folder. How to rescue the files?
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Third Party Integrations
  • abneo's avatar
    abneo
    5 months ago

    Same issue here, Dropbox's new "Dropbox for Windows update" https://help.dropbox.com/installs/dropbox-for-windows  seems to be the culprit, wasted a whole day trying to access files encrypted with Boxcryptor Classic. After trial and error, created some workarounds:

    1. Copy the whole encrypted Boxcryptor directory out of dropbox directory, and open again in Boxcryptor from the new location. This way of course the directory will no more sync to dropbox
    2. Uninstall dropbox, then reinstall but during setup advanced settings choose "Opt out under Dropbox for Windows updates". Delete Boxcryptor directory and copy it from another backup taken before dropbox messed it up to the actual Boxcryptor directory
Homebrew's avatar
Homebrew
New member | Level 2
5 months ago

Managed to get access to my encrypted files due to remembering I had dropbox/boxcryptor installed on my old laptop that hadn't been connected to the internet for a while.  I made sure it was offline so no updates could run then copied my encrypted files over that I had backed up from dropbox online via USB drive.  I copied the files into a folder in the boxcryptor directory and they then became decrypted.

Needless to say I saved them all off immediately unencrypted to a local directory, doubt I'll be using boxcryptor going forward since this has made me cautious about future updates.

Hope this helps somebody.  I tried a few different ways to access the files on the old laptop before I could see them unencrypted, I may have had to made sure boxcryptor wasn't running before I copied the files to the boxcryptor folder then restarted it to successfully see them.

Thanks.

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
5 months ago

Thanks for sharing Homebrew​!

Just for some context as to why this might have happened, we don't provide customer support for another product (i.e. Boxcryptor Classic) which is not from Dropbox.

Since the company that developed this software officially stated that they also don't offer support for Boxcryptor Classic anymore (because it reached its end-of-life), we can only help customers that struggle with .bc files to troubleshoot and find a workaround from the Dropbox side.

Thanks for letting us know how you got around it and I'm glad to hear everything worked out.

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