Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

chccmessage's avatar
chccmessage
Explorer | Level 3
3 years ago

Email to DropBox Apple Mail Support

I'm having a problem with a friend sending email attachments to DropBox when they use Apple Mail. The email attachments do not show up in my Email Attachments folder on my Windows DropBox app folder....
Third Party Integrations
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi chccmessage, thanks for bringing this to our attention.

 

When you're using the email to Dropbox feature, the email attachments have to be literally attachments.

 

If the 'attachments' are embedded into the main body of the email, then it isn't detected as an attachment. For images, Apple Mail generally pastes it in the body of the email. You'd need to find a setting in the app to prevent this from occurring. 

 

Keep me updated with any progress!

  • bpy's avatar
    bpy
    Explorer | Level 4
    3 years ago

    Hi, 

     

    I have the same issue. Unfortunately, on the link that you refer en Apple, there is no solution. We tried several different configurations. 

     

    Did anyone find a working solution? I am running MacOS Monterey with Mail v16.0

     

    Regards, 

     

    Benoit

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey bpy, sorry to hear you’re having the same issue.

       

      Did you start experiencing this behavior right after setting up the feature or was it working properly for some time?

       

      Can you let me know what steps you’ve tried so far, so that we can investigate further?

      • chccmessage's avatar
        chccmessage
        Explorer | Level 3
        3 years ago
        We’ve tried everything to get sending an image using Apple mail to dropbox, and nothing works. We have users sending JPEG images using Gmail and have no problems with those images showing up in our dropbox email folder. I really can’t force the users to switch away from Apple mail.

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!