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mikerain99's avatar
mikerain99
Explorer | Level 3
3 years ago

Email to Dropbox failed

I got an xxx@addtodropbox.com address. If any email is sent to that address, Dropbox saves its attachments to the Email Attachments folder in my Dropbox account. It works fine, except in one situatio...
Third Party Integrations
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi mikerain99, when the emails are forwarded, are the files in an attachment, or are they visible in the body of the email?

mikerain99's avatar
mikerain99
Explorer | Level 3
3 years ago

The files are in an attachment.

  • mikerain99's avatar
    mikerain99
    Explorer | Level 3
    3 years ago

    When emails are sent to [myaddress]@addtodropbox.com, the attachments are saved to folder Email Attachments. But sometimes they're instead saved to folders called Email Attachments (1), (2), (3), etc.  This is a problem because I have an automated process on my computer that looks for files in Email Attachments, and the files aren't there.

     

    Does anyone know why this happens?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey mikerain99, sorry to jump in here, but would it be OK if we reach out via email to have a further look internally? 

     

    Let us know and we'll use the email address that's linked to your profile, here on our Community. 

    • mikerain99's avatar
      mikerain99
      Explorer | Level 3
      3 years ago

      Walter, yes thanks, please do.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Sure thing mikerain99 - you've got :envelope:

         

        Take a look at your inbox and we'll take it from there. 

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