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MODS's avatar
MODS
New member | Level 2
8 months ago

Excel crashes when opening a file from Dropbox

Hello.  This just started occurring yesterday for one of my machines. I have files stored on Dropbox sync'd through filer explorer. When I open the file from dropbox (file explorer), excel quits re...
Microsoft Office
Third Party Integrations
aruncav's avatar
aruncav
New member | Level 2
8 months ago

I am also having the same problem as these users. Excel freezes (either on opening screen or immediately after the file has successfully opened), only if the file is in my Dropbox folder/account and Dropbox app is running

Dropbox version: 222.4.5042
Windows 11 Pro: 10.0.22631 Build 22631

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey aruncav, sorry to hear that.

If you move a file that's giving you this issue outside of your Dropbox folder, as a test, does the issue persist when trying to open it outside the Dropbox folder?

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