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Forum Discussion

Lung's avatar
Lung
Explorer | Level 4
2 years ago

Excel files don't open on my phone even if when I allow access.

Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open...
Error Messages
Microsoft
Third Party Integrations
Lung's avatar
Lung
Explorer | Level 4
2 years ago

I am using an ISO  Microsoft Office in my IPAD and IPhone

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Lung, does this happen with all of your Excel files, or some specific ones? 

 

When did this start happening? 

  • Lung's avatar
    Lung
    Explorer | Level 4
    2 years ago

    It happens to all my Excel files.  It starts recently 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Lung, have you tried uninstalling and reinstalling the Excel/Office app on your device, to see if that helps?

      • acpaintingnm's avatar
        acpaintingnm
        New member | Level 2
        2 years ago

        I have the same problem.

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