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Lung's avatar
Lung
Explorer | Level 4
1 year ago

Excel files don't open on my phone even if when I allow access.

Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open...
Error Messages
Microsoft
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Lung, does this happen with all of your Excel files, or some specific ones? 

 

When did this start happening? 

Lung's avatar
Lung
Explorer | Level 4
1 year ago

It happens to all my Excel files.  It starts recently 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Lung, have you tried uninstalling and reinstalling the Excel/Office app on your device, to see if that helps?

    • acpaintingnm's avatar
      acpaintingnm
      New member | Level 2
      1 year ago

      I have the same problem.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey acpaintingnm - sorry to hear about this.

         

        Have you tried reinstalling the apps on your device since you first noticed this issue? 

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