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Lung's avatar
Lung
Explorer | Level 4
1 year ago

Excel files don't open on my phone even if when I allow access.

Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open...
Error Messages
Microsoft
Third Party Integrations
acpaintingnm's avatar
acpaintingnm
New member | Level 2
1 year ago

I have the same problem.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey acpaintingnm - sorry to hear about this.

 

Have you tried reinstalling the apps on your device since you first noticed this issue? 

  • Lung's avatar
    Lung
    Explorer | Level 4
    1 year ago

    Just tried reinstalling, but it remains the same - it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox".  I Key "Allow".  But it does not open the excel file.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Lung, there's another user on a similar thread that used this workaround and it worked for them.

     

    Can you try and let us know if it helps?

  • Lung's avatar
    Lung
    Explorer | Level 4
    1 year ago

    Hi Hannah

     

    Thank you.  It works.

     

    But now I have another issue ... I cannot use 'Remove From Recent' function to remove Excel, Word and PowerPoint file from MSOffice. Please advise

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Does it work without the workaround?

     

    Would you mind sending me some screenshots of the steps you normally follow to do that?

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