Forum Discussion

jcapabianco's avatar
jcapabianco
Explorer | Level 3
4 years ago

Files not opening/ being recognized in Photoshop 2022

I use Adobe Photoshop 2022 often and suddenly it is not recognizing any of my dropbox files. I keep everything in dropbox and am not able to use them in photoshop. Does anyone know how to fix this is...
sync
Third Party Integrations
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Are they SmartSync'd ?

 

If so you need to download them locally first and then open them. 

  • jcapabianco's avatar
    jcapabianco
    Explorer | Level 3
    4 years ago

    I don't know if they are smart synced??   How can I figure this out. It really would be a pain to open the files first then open in photoshop. I hope I don't have to add another step. I do digital scrapbooking and this would really slow me down 😞

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi jcapabianco, thanks for posting.

       

      Are you on a paid Dropbox plan? When you right click a file, do you have an option to make it available offline by going to Smart Sync, Local?

       

      This will help me to assist further!

      • HippieChickTX's avatar
        HippieChickTX
        Explorer | Level 4
        4 years ago

        I can't access PhotoShop files from DropBox on my iMac but I can access them just fine on my MacBookPro. Both are running Monterey. The issue started with the Monterey upgrade.  I have the exact same DropBox settings on both computers. 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!