Forum Discussion

jcapabianco's avatar
jcapabianco
Explorer | Level 3
4 years ago

Files not opening/ being recognized in Photoshop 2022

I use Adobe Photoshop 2022 often and suddenly it is not recognizing any of my dropbox files. I keep everything in dropbox and am not able to use them in photoshop. Does anyone know how to fix this is...
sync
Third Party Integrations
HippieChickTX's avatar
HippieChickTX
Explorer | Level 4
4 years ago

I can't access PhotoShop files from DropBox on my iMac but I can access them just fine on my MacBookPro. Both are running Monterey. The issue started with the Monterey upgrade.  I have the exact same DropBox settings on both computers. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey HippieChickTX, sorry to hear you're having issues with this.

 

Could you please send us a screenshot of the desktop app's exact status as shown in your menu bar and one of the error you're getting when trying to access your Photoshop files? 

 

Also, are the files that giving you this error online only or locally available to your computer? 

  • HippieChickTX's avatar
    HippieChickTX
    Explorer | Level 4
    4 years ago

    Hi 

    Thank you for your assistance. Actually it appears I can no longer open any files on DropBox from within PhotoShop. Which is very strange. I've always been able to. However, I did just upgrade to Monterey on both the iMac and MacBook. is this the issue? Other than that, nothing else has changed in my workflow. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey HippieChickTX, sorry to jump in here. 

       

      Can you clarify if you're only having this issue with files that are set to online-only? Or are you seeing the same behavior with files that are available offline as well?

      • HippieChickTX's avatar
        HippieChickTX
        Explorer | Level 4
        4 years ago

        Hi Hannah


        Thank you for your reply.  I guess it's a DropBox and Monterrey issue. I read a bit from other users who are experiencing the same issue that I and others on this board seem to be having.  I can open older files (prior to upgrading to Monterrey) but I cannot open files since the update.  Sad because I waited almost a year before doing the upgrade thinking, or rather assuming all my software had upgraded. Disappointed to see that DropBox hasn't upgraded yet. 

        I did get a confirmation on this from DropBox because I unsync'd DropBox and uninstalled and then reinstalled and logged in. There was a message on the setup letting me know there was an issue with online files opening.  Unsyncing helped with being able to add images via the Finder though. 

         

        Fingers crossed DropBox will get this fixed soon because it's an invaluable tool to me and I loathe Google Drive. 


About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!