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Bill_Richards's avatar
Bill_Richards
Explorer | Level 4
1 year ago

Getting notifications about online-only files, with Google Drive/OneDrive active

I have a regular DropBox account that I've been using for many years.  This afternoon, it suddenly started giving my this very same notification every 30 seconds or so.  It doesn't tell me which file...
desktop
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

HI Bill_Richards, if you look in the Dropbox folder in Explorer, do you see any files or folders without the green syncing icon on them?

  • themicah's avatar
    themicah
    Explorer | Level 4
    1 year ago
    I have the same issue as Bill. All my files are local (when I go to the online only section of the app it shows nothing online only) and everything in the dropbox folder has a green check. Logged onto my computer this morning (didn’t use it yesterday) and nonstop notifications that “these files are online only”. I tried restarting the Dropbox app, restarting my whole computer, etc. this is on windows 10.
  • Bill_Richards's avatar
    Bill_Richards
    Explorer | Level 4
    1 year ago

    No, they all have the green sync icon: 

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi Bill_Richards! Out of curiosity, are you using any other cloud services/apps on your computer that could be interfering with Dropbox? 

      • Bill_Richards's avatar
        Bill_Richards
        Explorer | Level 4
        1 year ago

        I use Google Drive as well, but I've been using that for years.  This problem just started suddenly for no apparent reason yesterday.

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