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KathyMc4's avatar
KathyMc4
Helpful | Level 5
9 months ago

I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.

Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either....
Error Messages
Microsoft
Mobile
KathyMc4's avatar
KathyMc4
Helpful | Level 5
9 months ago

I tried both to no avail. When I tried to add Dropbox to word, I received the message "Can't complete task."

Logging in using email and password instead of through my Google account didn't work either. While I was able to successfully log in, I received the same error message as before.

I should mention that this problem only occurs on my Pixel phone and not on my Mac 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the update on this KathyMc4 - much appreciated.

    Could you also send us a screenshot of the error(s) you're getting so that we can have a visual too?

    Apart from that, what is your device's OS version and the version of the Dropbox app and the Microsoft apps you're using?

    • KathyMc4's avatar
      KathyMc4
      Helpful | Level 5
      9 months ago

      I have a pixel 8 pro running android version 15. I have Dropbox Plus 418.2.2. Microsoft Word version is version 16.0.18623.20090
      com.microsoft.office.word

      I don't see a place here to add photos. What is the best way to send screenshots to you?

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        If you're on a mobile device, you might need to request the desktop version of the page through your web browser for the button to show up KathyMc4 

        It should look like this:

         

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