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KathyMc4's avatar
KathyMc4
Helpful | Level 5
10 months ago

I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.

Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either....
Error Messages
Microsoft
Mobile
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for the update on this KathyMc4 - much appreciated.

Could you also send us a screenshot of the error(s) you're getting so that we can have a visual too?

Apart from that, what is your device's OS version and the version of the Dropbox app and the Microsoft apps you're using?

KathyMc4's avatar
KathyMc4
Helpful | Level 5
10 months ago

I have a pixel 8 pro running android version 15. I have Dropbox Plus 418.2.2. Microsoft Word version is version 16.0.18623.20090
com.microsoft.office.word

I don't see a place here to add photos. What is the best way to send screenshots to you?

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    If you're on a mobile device, you might need to request the desktop version of the page through your web browser for the button to show up KathyMc4 

    It should look like this:

     

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