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Forum Discussion

KathyMc4's avatar
KathyMc4
Helpful | Level 5
9 months ago

I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.

Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either....
Error Messages
Microsoft
Mobile
jobysoisson's avatar
jobysoisson
Explorer | Level 3
7 months ago

Same email address for Dropbox and Word. Different passwords, however.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for clarifying! Is this also happening with your Excel files? 

As the next step, I’d like you to unlink and re-link your Dropbox account to your Microsoft app (with the steps provided here). Please also make sure that there's not more than one Dropbox account currently linked there.

  • jobysoisson's avatar
    jobysoisson
    Explorer | Level 3
    7 months ago

    Excel files as well

    I couldn't un-link Dropbox. No trashcan can appeared anywhere on screen after holding few several seconds.

    Also, note at top of page says 'One or more accounts requires you to sign back in. I have signed in to Dropbox and OneCloud.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi jobysoisson, thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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