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Forum Discussion
KathyMc4
9 months agoHelpful | Level 5
I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either....
Nancy
Dropbox Community Moderator
7 months agoHey jobysoisson! Can you also clarify how you signed back in to your Microsoft Word app? Are you connected with the same email address as the one you’ve linked to your Dropbox mobile app?
jobysoisson
7 months agoExplorer | Level 3
Excel files as well.
I tried your suggestions.
- Open the Office Mobile app. (Word)
- Tap the folder icon. (Lower right hand corner, says "open")
- From the list of places, tap and hold Dropbox. (Dropbox icon with my email is shown)
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app. (Held my finger on Dropbox but no trash can icon appeared anywhere on screen,)
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