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THL1's avatar
THL1
Explorer | Level 3
2 years ago

I can only send Dropbox Sign reminders once an hour

Hi,   I keep getting an error when trying to send reminders in Dropbox Sign saying I can only send to the recipient once per hour despite the fact I haven't sent them any reminders earlier in the...
Dropbox Sign
FAQ
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey THL1, I hope you don't mind me jumping in here, but can you recreate the issue and send us a screenshot of the error, so we can have a visual?

THL1's avatar
THL1
Explorer | Level 3
2 years ago

Hi Hannah,

 

Apologies for the slow response. The error had stopped so I was unable to grab a screenshot, until today when it did it again:

I hadn't sent any reminders out today to any of the names showing in the error.

 

Please could you let me know if this is something that I'm doing wrong or whether this is a system glitch?

 

Thanks, Jo

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey THL1, thanks for the screenshot! 

     

    I checked in with our team, and it seems that you should be able to send signer reminders once every 24 hours.

     

    Have you tried sending them using a different browser, by any chance? 

    • THL1's avatar
      THL1
      Explorer | Level 3
      2 years ago

      Hi Megan,

       

      Thank you for the suggestion. I tried it again in Microsoft Edge (I usually use Google Chrome) and the same error popped up.

      I even waited an hour and tried again in Edge to see if that would help and it didn't.

       

      Thanks, Jo

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi THL1, could you contact the support team directly for them to investigate this matter in more detail on their end?

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