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bbowmanATL's avatar
bbowmanATL
Explorer | Level 3
8 months ago

I can't load files into Outlook from Dropbox mounted app

When trying to browse to a Dropbox file from Outlook I get the following error. The path cannot be traversed because it contains an untrusted mount point. How do I fix this?  
desktop
Microsoft Office
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi bbowmanATL, thanks for bringing this to our attention.

How are you navigating to a Dropbox file via Outlook exactly? 

Is this via a shared link, or a direct link to a local file on your computer? Are you trying to attach a file from the Dropbox folder into an email?

This will help me to assist further!

bbowmanATL's avatar
bbowmanATL
Explorer | Level 3
8 months ago

Hey Jay! Thanks for the response. This is through "Attach File" and then navigating to the location through the File Explorer. However, the user can drag and drop the item to the email. Strange....

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Does this only occur for files in the Dropbox folder?

    What happens if you quit the Dropbox desktop application, and then try attaching files from the Dropbox folder?

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