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Forum Discussion
Mattsson
5 months agoHelpful | Level 6
I'm getting an error exporting my Dropbox Passwords CSV file into Apple Keychain
Now that dropbox passwords is being shutdown, there needs to be a possibility to export all passwords into apple keychain. Currently, I'm getting an error message when trying to import the exported p...
- 4 months ago
Hi Mattsson,
That's an issue with Apple's importer, to be honest, CSV export is a semi-standardized way to transfer credentials between password managers, but ultimately, it's a "best effort" approach.
The simple answer is that an easy migration to Apple Keychain is probably not possible. If you wants to switch to Apple Keychain nonetheless, the best I can think of is to:- Rename the columns as outlined as I mentioned previously.
- Remove any rows that have special characters in them and add them to Keychain after the import, manually.
Mattsson
5 months agoHelpful | Level 6
Hi Angelsoto!
I tried the exact same thing but still received an error message. Additionally, the export from Passwords still can’t handle special characters (as mentioned here in one of the replies) which creates import problems into Keychain as well.
so it’s a nice solution, but Dropbox still needs to iron out this thing so users can export to Keychain without issues.
Neal
Community Manager
5 months agoHi Mattsson,
Can you try renaming the CSV columns? Specifically, you should change the headers from The Dropbox format:
- title
- website
- login
- password
- notes
- otpSecret
to the Apple format:
- Title
- URL
- Username
- Password
- Notes
- OTPAuth
In my test, just changing website to URL was already enough — it seems like that’s the field Apple can’t handle properly.
- Mattsson5 months agoHelpful | Level 6
Hi Neal!
Thanks for the suggestion. I did already try that and I'm still getting an error message, though a fairly unspecific one (it says that Keychain is unable to import the file/passwords).
I do think that this relates to the fact that, when exporting from Passwords, special characters such as i.e. "å, ä, ö" (which we use in Sweden) are not being exported properly which in turn creates importation issues.
- Mattsson5 months agoHelpful | Level 6
Slight update: I just manually edited all the passwords I'd saved where there are special characters involved and I STILL get the same error message. So that's not the issue, but the issue remains.
- Neal4 months ago
Community Manager
Hi Mattsson,
That's an issue with Apple's importer, to be honest, CSV export is a semi-standardized way to transfer credentials between password managers, but ultimately, it's a "best effort" approach.
The simple answer is that an easy migration to Apple Keychain is probably not possible. If you wants to switch to Apple Keychain nonetheless, the best I can think of is to:- Rename the columns as outlined as I mentioned previously.
- Remove any rows that have special characters in them and add them to Keychain after the import, manually.
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