Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Mattsson
5 months agoHelpful | Level 6
I'm getting an error exporting my Dropbox Passwords CSV file into Apple Keychain
Now that dropbox passwords is being shutdown, there needs to be a possibility to export all passwords into apple keychain. Currently, I'm getting an error message when trying to import the exported p...
- 4 months ago
Hi Mattsson,
That's an issue with Apple's importer, to be honest, CSV export is a semi-standardized way to transfer credentials between password managers, but ultimately, it's a "best effort" approach.
The simple answer is that an easy migration to Apple Keychain is probably not possible. If you wants to switch to Apple Keychain nonetheless, the best I can think of is to:- Rename the columns as outlined as I mentioned previously.
- Remove any rows that have special characters in them and add them to Keychain after the import, manually.
Mattsson
5 months agoHelpful | Level 6
Hi Neal!
Thanks for the suggestion. I did already try that and I'm still getting an error message, though a fairly unspecific one (it says that Keychain is unable to import the file/passwords).
I do think that this relates to the fact that, when exporting from Passwords, special characters such as i.e. "å, ä, ö" (which we use in Sweden) are not being exported properly which in turn creates importation issues.
Mattsson
5 months agoHelpful | Level 6
Slight update: I just manually edited all the passwords I'd saved where there are special characters involved and I STILL get the same error message. So that's not the issue, but the issue remains.
- Neal4 months ago
Community Manager
Hi Mattsson,
That's an issue with Apple's importer, to be honest, CSV export is a semi-standardized way to transfer credentials between password managers, but ultimately, it's a "best effort" approach.
The simple answer is that an easy migration to Apple Keychain is probably not possible. If you wants to switch to Apple Keychain nonetheless, the best I can think of is to:- Rename the columns as outlined as I mentioned previously.
- Remove any rows that have special characters in them and add them to Keychain after the import, manually.
- Mattsson4 months agoHelpful | Level 6
I tried the first thing, didn’t work as the second thing blocks the import. And regarding the “‘manual input”, it just shows how HORRIBLE the thought and follow-through process at Dropbox has been regarding this whole thing.
terrible and insufficient handling.
- Neal4 months ago
Community Manager
Hi Mattsson,
I completely understand the frustration. As aarlowne mentioned, this may very well be an issue with Apple's importer as they exported directly out of Keychain and were not able to import that very same CSV back into Keychain.
Have you considered 1Password? I've seen many users successfully migrate their credentials to their platform.
I know none of this is the answer you're hoping to hear and I'm truly sorry about that.
- aarlowne4 months agoNew member | Level 2
i tried exporting a CSV from Apple Passwords and importing it back in — it doesn’t even work. Pretty sure the importer’s broken, and there are already people complaining about it in the Apple Support Community. super frustrating.
i can only add them manually (which im not planning to) so i guess i just have to migrate to another password manager.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!