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Mattsson's avatar
Mattsson
Helpful | Level 6
5 months ago
Solved

I'm getting an error exporting my Dropbox Passwords CSV file into Apple Keychain

Now that dropbox passwords is being shutdown, there needs to be a possibility to export all passwords into apple keychain. Currently, I'm getting an error message when trying to import the exported p...
Dropbox Passwords
  • Neal's avatar
    Neal
    4 months ago

    Hi Mattsson​, 

    That's an issue with Apple's importer, to be honest, CSV export is a semi-standardized way to transfer credentials between password managers, but ultimately, it's a "best effort" approach.


    The simple answer is that an easy migration to Apple Keychain is probably not possible. If you wants to switch to Apple Keychain nonetheless, the best I can think of is to:

    1. Rename the columns as outlined as I mentioned previously.
    2. Remove any rows that have special characters in them and add them to Keychain after the import, manually.
Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
4 months ago

Hi Mattsson​, 

That's an issue with Apple's importer, to be honest, CSV export is a semi-standardized way to transfer credentials between password managers, but ultimately, it's a "best effort" approach.


The simple answer is that an easy migration to Apple Keychain is probably not possible. If you wants to switch to Apple Keychain nonetheless, the best I can think of is to:

  1. Rename the columns as outlined as I mentioned previously.
  2. Remove any rows that have special characters in them and add them to Keychain after the import, manually.
Mattsson's avatar
Mattsson
Helpful | Level 6
4 months ago

I tried the first thing, didn’t work as the second thing blocks the import. And regarding the “‘manual input”, it just shows how HORRIBLE the thought and follow-through process at Dropbox has been regarding this whole thing. 

terrible and insufficient handling. 

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi Mattsson​,

    I completely understand the frustration. As aarlowne​ mentioned, this may very well be an issue with Apple's importer as they exported directly out of Keychain and were not able to import that very same CSV back into Keychain.

    Have you considered 1Password? I've seen many users successfully migrate their credentials to their platform.

    I know none of this is the answer you're hoping to hear and I'm truly sorry about that.

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